Help > Shipping & Handling |
We work hard every day to bring you the
lowest possible shipping cost. The shipping cost for most items is based on the
item's size, weight, shipping method and delivery address. We calculate the
estimated shipping cost with our lowest-price shipping method and assume all
items in your cart are going to one address. If you select a different shipping
method or multiple addresses, your actual shipping cost may be higher. You will
see your actual shipping cost during checkout.
*** Processing and
Shipping Time ***
We use FedEx, UPS Ground,
and Priority Mail for shipping depending on the ship to address.
Priority Mail takes an average of 2-7 business days, UPS / FedEx takes an average of 2-8 business days depending on the destination. We provide Next Day Air, 2nd Day Air, and 3 Day Select for an extra charge. Free S/H for orders over $100 in the continental United States.
Shipping times apply to shipments in the continental United States. For
shipments sent by Standard to Alaska and Hawaii, add 2 days to the shipping
time. Delivery to APO/FPO addresses take 3 to 6 weeks.
*** Shipping to a Different Address
***
If your order is shipping to an address other than
the billing address on your credit card, you must list the alternate address
with your credit card company. This helps prevent fraudulent use of your credit
card. To list the alternate address with your credit card company, just call the
800 number on the back of your card and ask the agent to add the address to the
notes on your account. Listing the address before you place an order helps us
process your order quicker.
*** Split Shipments
***
We may fulfill the items in your order at different times if any item is
backordered, so your order may arrive in different boxes and at different times.
You will receive a confirmation email for each shipment. The email also lists
the items that have already shipped and those still to be shipped. We do not
charge extra for these split shipments.
*** Heavy or Oversize Items
***
Some heavy or large items, identified as oversize, have a special shipping cost.
You can find your actual shipping cost during checkout. Oversize items cannot be
shipped to Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO
addresses.
*** Types of Email Confirmations
***
After you place an order with
www.ashitaba.com
, we email you with pertinent information about your order's
status. For instance, soon after you place an order, we send an email confirming
we have received it. We send a second confirmation email when your order has
shipped. We send more than one shipment confirmation email if we fulfill the
order in multiple shipments. We might also send other emails about your order's
status, if necessary. Please save these emails for your records.
*** Where can I ship my order?
***
We ship most items to all 50 states plus these U.S. protectorates and
territories: American Samoa, Federated States of Micronesia, Guam, Marshall
Islands, Northern Mariana Islands, Palau and U.S. Virgin Islands.
We ship most items to APO/FPO military addresses. Delivery takes 3 to 6 weeks.
Items we cannot ship to these addresses are identified on the item page or when
you click "See estimated arrival date" on the item page. Further restrictions on
item type, size, and weight may exist in the country where the APO/FPO address
is located. Please contact your post office to verify item type, size, and
weight restrictions for the country where your APO/FPO address is located.
Except as stated above for APO/FPO addresses and U.S. protectorates and
territories, we ship to international destinations only if payment in advance by
International Cashier Check or
Paypal. Additional charges may apply, please contact us for details.
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