Help > About Return Policy |
All UNOPENED merchandise may be returned within 7 days of the date you receive your merchandise. A 25% restocking fee will be applied to your account. (Shipping cost is not refundable.)
See below for detailed guidelines:
1. All returns/exchange are required to be labeled with an RMA (Return Merchandize Authorization) number, which has to be obtained from our returns department prior to you sending the product back to us.
2. RMA numbers are valid for ten days only.
3. Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted.
4. Any package received without an RMA number on the label will be returned to you.
In order to receive RMA number, please be sure to send email to customerservice@ashitaba.com
5. Defective products can be returned for replacement of the same product, without a restocking fee being assessed. The return shipping is at the customer's expense. Upon receipt of the returned defective product by our warehouse personnel, we will ship the replacement product to you from our facility. There is no additional shipping charge incurred by the customer for this third leg of the process.
¡@Note: We have no control over the carriers. Once the package is shipped, we are not responsible for any delays caused by the carriers.
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